TERMS AND CONDITIONS
TERMS & CONDITIONS
Welcome to ‘Muse and Moda’ website Terms and Conditions. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions along with our Privacy policy.
Before placing your order, if you are unsure about anything relating to these Terms and Conditions please do not hesitate to get in touch at info@museandmoda.com. May we remind you that once an order is placed we will not be able to make any changes to that order.
Changes to Terms and Conditions
These terms and conditions may be subject to change and alterations periodically. Once any changes to these terms and conditions are posted, these will apply to all orders received. Subsequently these changes will also apply to your use of the ‘Muse and Moda’ website and constitutes your agreement to and acceptance of such changes.
Privacy Policy
Our privacy policy displays how we will use your information. By using the site you consent to our privacy policy and ensure that any data you provide to us is accurate.
Brexit Update
Please note that following Brexit, customers ordering from European Union Countries will be required to pay VAT and import duty taxes upon delivery. As the recipient of the order, you must pay these duties and taxes directly to the courier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order.
We are adapting to the information provided as best as possible, however no exact amounts have yet been published regarding the breakdown of import charges.
1. Information
1.1. When placing an order we will ask for your name, telephone number, billing address, delivery address and payment method details.
1.2. This data will enable us to fulfil our order as efficiently as possible and also keep you up to date with ‘Muse and Moda’ news, new product lines, events etc. if you so wish.
1.3. Your information may also aid us in preventing and detecting fraudulent requests for goods and services.
2. Terms of Sale
2.1. By placing an order through our website you are adhering to the current terms and conditions of ‘Muse and Moda’ displayed on their website.
2.2. When placing an order on the website you must represent that all details you provide must be correct and true. These include that you are the owner of the payment card used and have sufficient funds to cover the cost of purchase and delivery charges.
2.3. When you place and order you will receive an email confirmation that your order has been received. The confirmation email that your order has been completed and accepted will be sent to you once your order has been dispatched.
2.4. Once an order has been placed, it cannot be cancelled after 24 hours as the order is already in progress.
3. Prices
3.1. All product prices are exclusive of delivery charges.
3.2. Prices on this website are subject to change without notice however placed orders will remain unaffected.
4. Payment
4.1. All orders placed on the website must be paid with a debit or credit card that is coherent with our payment options. The payment types we accept are PayPal and PayPal approved cards.
4.2. When the order is received, a pre-authorisation check will be carried out on the card to ensure there are sufficient funds to make the purchase.
5. Discounts
5.1. Discounts cannot be used in conjunction with any other offer. Offers cannot be applied to orders outside the stated discount period.
5.2. Discount codes cannot be used on already discounted or sale items.
5.3. Orders that have breached Muse & Moda's one discount per order policy will be automatically cancelled.
6. Governing law and Jurisdiction
6.1. Our terms and conditions are in accordance with the laws of England and all disputes will be settled in the English court system.
7. Force Majeure
7.1. ‘Muse and Moda’ shall not be liable for any delay of order due to the results of any events/circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, and accidents.
8. Returns
8.1 To be eligible for a return please email info@museandmoda.com to request a return. Your item must be unused and in the same condition that you received it with all tags still attached and returned by guaranteed delivery to Muse and Moda within 14 days of confirmed delivery of your item. Your item must be in the original packaging.
8.2 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved we will initiate a refund to you immediately.
8.3 You will be responsible for paying your own shipping costs for returning your item (with the exception of certain circumstances that are agreed with Muse and Moda).
8.4 If the customer has chosen standard delivery on the original purchase they will be refunded the standard delivery cost when & if the item is eligible for a full refund.
8.5 Sale items are non-refundable and non-exchangeable. Sale prices are final.
9. Faulty Items
9.1 If you consider your Muse and Moda item to be faulty, please email us at info@museandmoda.com within 7 days of purchase. We do not offer refunds on faulty items that have been worn, used and not in their original condition.
10. International Orders and Returns
10.1 All International orders are delivered by secure international couriers and will be delivered approximately 3-4 working days after the dispatch date. Delivery includes tracking details and requires a signature upon arrival. For some countries, delivery times vary so please email us for more information on this.
10.2 For International orders including Returns/Refunds/Exchanges, Muse & Moda are not liable to pay returns custom duties and taxes. These fees are the responsibility of the customer and are to be paid by the customer. Returns must be in accordance with our returns policy as defined under subject line 7.0 Returns.
10.3 Please note Muse & Moda are not responsible for delays due to customs clearance as this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to Muse & Moda, you will be liable for the additional fees charged for return and re-delivery. Any fees for returns of the shipment will be deducted from your final refund.
10.4 For further information on what duties and taxes may be payable by you prior to the delivery/return of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.
10.5 European Countries:
European Union Countries: Please note that following Brexit, customers ordering from European Union Countries will be required to pay VAT and import duty taxes.As the recipient of the order, you must pay these duties and taxes directly to the courier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order.